Privacy policy

SouledOut Servant values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or engage with our brand.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment details (processed securely via third-party services like Stripe or PayPal)

Non-Personal Information:

  • Browser type

  • IP address

  • Pages visited

  • Time spent on our site

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Fulfill and manage your orders

  • Provide customer support

  • Send order updates, newsletters, and promotional content

  • Improve our website and user experience

  • Detect and prevent fraud

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can disable cookies through your browser settings, but some features of the site may not function properly.

4. Your Choices

You may:

  • Opt out of marketing emails at any time by clicking "unsubscribe"

  • Request access, correction, or deletion of your personal data by contacting us at [souledout.servant21@gmail.com]

5. Data Security

We take appropriate measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

SouledOut Servant does not knowingly collect information from children under the age of 13. If we learn that we have collected such information, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

SouledOut Servant
Email: souledout.servant21@gmail.com
Website: www.souledoutservant.com

Return policy

At SouledOut Servant, each piece we create is designed with purpose and intention. Because of the custom and limited-run nature of our products, all sales are final.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at [Souledout.servant21@gmail.com] with your:

  • Full name

  • Order number

  • Description of the issue

  • Clear photo(s) of the product

We won’t be able to offer returns or exchanges, but we value your experience. In cases where the issue is valid, we will send you a new order completely free as a gesture of appreciation and support.

No Refunds or Exchanges

Due to the nature of our products, we do not accept refunds or exchanges for:

  • Wrong size or style ordered

  • Change of mind

  • Delays caused by shipping carriers

Please double-check your order details before placing it.

Thank You for Understanding

Thank you for understanding our return policy. Immediately after your purchase, a percentage of your sale is distributed to support homelessness relief efforts in the Metro Atlanta area (eventually across the country). Your order doesn’t just clothe you—it helps clothe, feed, and uplift others in need.